JENMAN SUPPORT
COVID – 19 (Coronavirus)
Information for our Real Estate Customers
The world is currently in the grip of what the World Health Organisation (WHO) has classed as a ‘Pandemic’ regarding the virus known as COVID – 19 (aka “CORONAVIRUS).
Each day seems to bring more bad news. Understandably, bad news leads to more fear and worry in our community.
Our hearts go out to those who are sick, and we offer our deepest condolences to the thousands of families losing loved ones.
In addition, we feel enormous sympathy for all businesses and workers whose livelihoods are being hurt. Plus, of course, the millions of people – in Australia and around the world – whose savings and investments are currently being negatively impacted in the stock markets.
In the real estate market, while there is a slowing of activity and many home sellers and buyers are putting their real estate decisions ‘on hold’, there has, yet, been no major fall in property prices.
At Jenman Support, our service mostly involves supporting home sellers in the following ways:
- To interview and assess agents to find the best agent to sell a home.
- To ensure that the chosen agent adheres to seven points that protect sellers from all the common complaints sellers make about agents.
- To ensure sellers get the highest possible price without needless costs.
- To make sure the selling process has minimal stress and no high-pressure.
- To ensure home sellers are happy with the price obtained and the service given.
- To make sure, in most cases, the Jenman Support service is FREE to sellers.
- To ensure the agents charge the sellers a fair fee and do not ‘load’ or increase their standard fee to compensate them for the modest fee paid to Jenman Support.
As more than 80% of our business at Jenman Support does not involve personally meeting our customers, the current pandemic means that fortunately, for us, we can continue to offer our services with minimal disruption to our on-line, email and telephone support.
At our office, our supervisor is monitoring the situation and following the advice of trusted health authorities. Also, we have implemented a number of safety precautions to protect our dedicated staff members, some of whom are being given the option to work from their homes and all of whom are being asked to stay home if they feel unwell.
Insofar, as advice to agents is concerned, we have prepared written guidelines for how we feel agents can continue to trade during the coronavirus crisis with maximum safety for their clients and staff and minimal disruption to their businesses. If any agent is interested in our guidelines, please email us at support@jenman.com.au or see a sample from Monday March 23, 2020 at the website of one of our Jenman Approved offices, Hampton Peters in Burnie – www.hamptonpeters.com.au. This offer is available to any agent – at no charge. When it comes to public safety, we believe we should put aside our differences with many agents.
Our business is real estate and while we believe we offer the best advice in the world for those selling or buying a home, we are not medical experts, economists or financial planners.
Our collective experience with life, however, together with our knowledge of history, does cause us to believe this crisis will end, hopefully sooner rather than later and therefore those businesses or workers that have suffered will soon be prosperous again.
As for the financial markets, we turn to the opinion of experts we trust such as Australia’s most respected financial commentator Paul Clitheroe who, on March 17, 2020, strongly advised share investors not to panic, adding that “the best course of action is no action.” He also made this strong comment: “Selling everything in a falling market is absolute madness.” Those who followed Paul Clitheroe’s advice around the time of the last severe downturn in the share market would not only have been safe, they would have made excellent profits – in the long term, which is how many of the most reputable experts believe investing should be viewed – not by what happens in a few days or few weeks, but over a period of years.
Of course, if you are hurting now, it may be small comfort to be told you need to wait “years” for things to improve. Maybe it won’t be years, maybe it will be months. No one knows for sure. But we sincerely hope that whatever difficulties you are experiencing now will be over soon.
If you think we can help, please contact us.
The only thing we know, for sure, is this: If you need excellent real estate support, you can always email Jenman Support on support@jenman.com.au or call 1800 1800 18.
Our very best wishes to you and yours from Neil Jenman and all of us at Jenman Support. We urge you to make your health and safety your primary concern but not to panic or worry needlessly.
Thank you
Neil Jenman
