Jenman Support’s Privacy Policy
Your privacy is very important to us.
Jenman Support (ABN 12888888) (us, we, our) is committed to protecting your privacy and personal information in accordance with the Privacy Act 1988 (Cth) (Privacy Act), the Spam Act 2003 (Cth) and the Do Not Call Register Act 2006 (Cth).
This policy outlines how Jenman Support collects, manages, uses and discloses your personal information and explains how you can contact us if you have further questions about how we manage your privacy and personal information.
What is personal information?
The Privacy Act defines personal information as information or an opinion about an identified individual, or an individual who is reasonably identifiable:
(a) whether the information or opinion is true or not; and
(b) whether the information or opinion is recorded in a material form or not.
How do we collect your information?
Primarily, we collect your personal information directly from you.
Below are some examples of how we may collect your information:
- You contact us via social media, e-mail, telephone, mail or our website.
- You express interest in or use some of our products or services.
- You sign up to receive updates from us via email or social media channels.
- You visit our website or use our digital services.
- You take part in any of our surveys or competitions
- When you visit our website – through digital tracking tools like Google Analytics. Some of this is automatically tracked via tracking technologies such as cookies.
We also use automatic tracking technologies such as cookies to collect data on your website activity. This is typically non-personal information such as which pages you visited on our website, what browser you are using and what website referred you to us. The purpose of this is to improve our services and make them more personalised. It also helps us to understand any errors you may contact us about regarding your experience on our website.
Information We Collect
Information we collect includes both information you knowingly and actively provide us when using any of our products and services, and any information automatically sent by your devices while accessing our products and services.
We may also keep records of all your communications or interactions with us. This may include personal information or details you have provided to us.
For example, if you contact us for our support & protection, we may collect your name, email address, home or mobile phone number, address and any other information required to provide you with our services.
How We Use Your Information
We may use your information for a range of reasons such as to:
- Contact you to respond to your online enquiries and requests
- Contact you to confirm your information for postage of requested material
- Send you ongoing marketing communications and updates
- Provide you with any requested services
- Improve your overall customer experience
- Meet any legal or regulatory obligations
- Deliver more personalised services and content in our communications
- Re-market through cookies to provide you with ads based on previous visits to our website
- Send you offers and updates on our products and services
- Establish and verify your identity
- Provide information to third parties if required by law, a court, or a tribunal
- Manage business planning and forecasting
- Compile statistics to improve our services or business functions
- Monitor communications for quality assurance or training purposes
- Contact you to request feedback on your experience to improve our services
- Combine data from tracking technologies such as cookies to improve the quality of the services we provide you
When We May Disclose Your Personal Information
If you have provided consent, we may disclose your personal information to third parties in order to conduct our services.
These third parties include:
Real Estate Agents who have agreed with our Seller Protection Points with your explicit consent.
Third parties you’ve authorised to act on your behalf such as legal representatives, agents, legal guardians, family members or a person with Power of Attorney.
We can assure you that we will only disclose your personal information with your express consent or when legally obligated to do so via law or a court etc.
Direct Marketing
If you are a current, past or potential customer of Jenman Support, we may contact you with information about our products, services or offers that we believe may be of interest to you. This will include new and old real estate articles/ blog posts, offers for digital or physical material or any changes occurring within our business.
This contact will be done via a variety of methods such as e-mail, mail, text messages, telephone although will predominantly be done via e-mail.
We will only use your personal information for direct marketing if you have consented for your information to be used in this manner or you would reasonably expect your information to be used in this manner.
When we contact you via direct marketing, we will always give you the opportunity to opt-out from receiving future communications via direct marketing.
If at any time, you wish to no longer receive direct marketing contact from Jenman Support, please let us know by contacting us. Please ensure you indicate which form of communications you are receiving and to what address they are currently being sent (e-mail, address or phone number).
Your consent to receive direct marketing communications from us will remain current for an indefinite period of time unless you advise us otherwise.
Processing of your personal information
We may use the services of other businesses, including those outside of Australia, such as Salesforce to manage and process your information. This allows us to keep track of communications, interactions and details to ensure your information is kept secure and our services are performed to the best of our ability.
Website Forms
While using our website and it’s services, you may submit a form to us with your personal information. We may use this information to contact you directly to provide our services, to confirm your details if you have requested physical material or to better determine how we can provide you with our services and products. If you start to fill in an online form but do not complete it, we may contact via any details you supplied to offer help in completing the form or additional information.
How We Store and Secure Your Personal Information
Jenman Support takes all reasonable procedures to ensure your personal information is secure and protected from unauthorised access or disclosure, misuse or modification.
We may store your information in digital or physical forms and it will only be accessible to individuals with the proper authority and necessity to do so. We take all reasonable steps to ensure security measures are upheld to protect the privacy and confidentiality of the information we store.
Linked Third Party Websites
Our website pages and blog posts may contain links to third party websites. While we do our best to only link to reputable sites, we are not responsible any content or practices of these third party websites.
Our Website & Cookies
The Jenman.com.au website is securely hosted and operated and we take all reasonable steps to ensure information you submit via our website is submitted to us securely.
Our website may use cookies – pieces of information that your browser stores from our website – to help improve, customise and understand your experience on our website. These cookies tell us about what pages you visited or actions you took on our website. This will help us in determining which services or products may be of interest to you. We may also use targeted advertisements on third party sites such as Facebook or Google using the information from these cookies.
These are some examples of may be tracked when you visit our website:
- Server Address
- Login information
- The date and time of your visit
- Pages or blog posts you visited
- Documents you downloaded during your visit
- The type of browser or device you used
- What website referred you to ours
- Any actions you take – such as time spent on pages or buttons clicked
- Shopping cart information
Overall, this information helps us to improve our content, our website, our products and the relevancy of any marketing you may see from us.
Our website may also use this information in the effort to protect our website from spam via website capture technology. If you have any issues with processing forms due to these features, please contact us at [email protected].
Correcting or Accessing Your Personal Information
Many of our communications with consumers may rely on the personal information we currently hold so keeping this information up to date and accurate is important.
If you believe the personal information we have for you is inaccurate, please contact us on [email protected].
You may also request access to your personal information by emailing [email protected]. In most cases, we will provide you with access. In some instances, we may not be permitted to do so by law. If deny access to your information or provide access to a restricted portion of it, we will provide you with an explanation for this.
Notifiable Data Breaches scheme
While always taking reasonable steps to keep your information secure, in accordance with the Notifiable Data Breaches scheme, if a data breach occurs and is likely to result in serious harm to an individual whose personal information is involved, we will notify the relevant individuals and the OIAC.
We will also recommend steps for impacted individuals to take in dealing with the data breach while reviewing the source of the breach and taking any necessary steps to prevent reoccurrence.
Privacy Complaints
For further information on how we collect and handle personal information, please contact [email protected].
If you have any concerns, complaints or beliefs that we have breached a relevant data protection law with how we have collected or used your personal information, please contact [email protected] and outline your concerns. We will respond to confirm our receipt of your concern within 7 business days and will investigate the matter promptly. We will respond in full once we have investigated the matter within 30 days. This response will be in writing and will set out the results of our investigation and the steps we will take to deal with your complaint. You also have the right to contact the Office of the Australian Information Commissioner (OAIC). OAIC can be contacted by phone: 1300 363 992 or via its website: www.oaic.gov.au
Edits to This Privacy Policy
This privacy policy may be edited and updated at any time at our discretion in accordance with any legal requirements or any changes we make to our services, processes or business relating to the collection and handling of personal information.
This Privacy Policy was last updated on 27 January 2026.
