Why we do this.

Your trust means the world to us. It is our greatest honour.

There is no better reward in the business world than genuine appreciation from home sellers and buyers or investors who are thousands of dollars better off thanks to our help.

PLUS, as Neil Jenman constantly says: “The entire real estate world would not exist without the real estate consumers – those home sellers and buyers and investors, all trying to build a better future for themselves. These are the people who ultimately pay all our wages. These are the people we must look after first. We must place their needs ahead of our own.”

Yes, the money trail always leads back to the mums-and-dads in the suburbs or those battling to make ends meet. Yet, instead of appreciating these people, instead of giving them advice that’s best for them, most ‘business players’ in real estate exploit consumers. Seldom do companies (agents or advertisers or any ‘suppliers’) give consumers advice that truly helps consumers. Behind-the-scenes, the corporate attitude is, “How can we make more money out of consumers?”

And, if you think Neil Jenman is one of them, think again. Neil is so dedicated to placing consumers first that his books and his articles have been banned from places frequented by agents (such as all News Ltd suburban papers and most industry websites).

Neil is not popular with many (most?) agents for one reason: He is genuinely committed to consumers. He tells consumers the truth about what most agents really do and how their slick lines are designed to sound good to sellers and buyers but, more often than not, most agents leave most consumers worse off financially than they need be.

Agents have often accused Neil of “betraying the industry” but Neil’s answer is simple: “These agents who criticise me have seldom paid me a cent. They have never trusted me with the sale of their homes. If agents stopped abusing me and started doing what I suggest – take better care of consumers, they’d all be a lot better off. It always amazes me that agents will say they “disagree” with me or they “don’t like” my systems or methods. But ask them if they have read any of my books and they will say no. How can you disagree with someone if you don’t know their philosophy? Sellers and buyers who have read my books and who come to my website and contact me are all supportive. We have 100 per cent support from consumers. From more than half a million copies of my first book ‘Real Estate Mistakes’, there has never been a complaint or criticism from a consumer. Only agents complain.

And why do consumers support Neil and agents don’t?

Well, it’s obvious: Neil places the interests of consumers first, always has, always will. He loves his work with consumers.

Here is what we, at Jenman Support, all firmly believe:

If every home seller contacted Neil BEFORE they contacted an agent, they would all be better off, most to the tune of tens of thousands of dollars.

To quote Neil again: “Your home is your biggest financial asset. Don’t short-sell it – that’s like moving out and leaving a suitcase full of cash in your lounge room. Let me help you take all your home’s value with you – in cash.”  

What Neil does can be summed up in eight words:



Who are we?

Neil Jenman

NEIL JENMAN is our leading real estate expert. Neil has spent his entire working life protecting real estate consumers. He opened his own real estate office in 1984. Neil’s office became so successful that other agents began flocking to visit him, all wanting to know WHAT he did and HOW he did it. This led to Neil becoming a real estate systems designer and renowned speaker. Thousands of agents attended Neil’s courses, where they learned systems based on “ethics in real estate”. In 1999, Neil wrote the highest selling real estate advice book in Australian history, Real Estate Mistakes. More than half a million copies have been published and sold.

Neil has appeared on television hundreds of times in the role he most cherishes – real estate consumer advocate. He has protected and saved thousands of real estate consumers from making mistakes. In 2007, ABC’s documentary, Australian Story, devoted an episode to Neil’s life as a consumer advocate. As one of the many consumers he has rescued said on-air: “He’s this little man with a big heart who does exactly what he says he is going to do.”

Today, Neil helps agents who support his commitment to ethics in real estate. Some of these agents are known as ‘Jenman Approved’. Even if there is not a ‘Jenman Approved’ agent in your area, Neil has now devised a way whereby you can become a ‘Jenman Approved’ homeseller at no extra cost! To learn how, please contact 1800 1800 18 or email me here.

As well as Neil helping and giving support to consumers, he also has a team made up of many of Australia’s best agents. The word “best” does not necessarily mean the agents who earned the most commissions or even made the most sales. To us, “BEST” means finding and working with agents who can offer sellers three huge benefits: First, the highest price, second, low or no risk and third, delight the clients.

To contact Neil Jenman, please click here.

Reiden Jenman

REIDEN JENMAN set up Real Estate Monitors and Referrals in 2006 in response to the tens of thousands of people visiting the Jenman website and seeking assistance, usually in finding the best agent to sell their home. Since then, thousands of sellers have had the pleasure and the increased profit that comes from dealing with an agent who is skilled in the art of negotiation, an agent who truly knows how to get the highest price for homesellers.

Reiden helps Neil to help so many people who are selling their homes. She proudly refers to herself as Neil’s ‘BEPA’ (best ever personal assistant).

To contact Reiden Jenman, please click here.

SANDRA ADLER is the first point of contact for many people needing real estate assistance. She has been with the ‘Jenman Support’ team for 12 years. Her popularity is unsurpassed. Nothing is too much trouble for Sandra who has made many friends from the thousands of people she has spoken with over the years.

To contact Sandra Adler, please click here.

HEATHER GOODWIN was once in real estate sales. She has now been part of our team for 7 years. Heather loves the service we give to consumers. It’s such a pleasure for Heather to help sellers, many of whom find it hard to believe, at first, that there is not some ‘catch’. But, as you will see from the appreciation shown to sellers, what Heather does to help them is very real and very genuine.

To contact Heather Goodwin, please click here.

HALEY CERVINO (JENMAN) is one of our first point of contact personnel. She has worked within the Jenman Group for many years, then took leave to gain experience within her own business where she developed her excellent skills in customer relations, and now she is back with a passion. Her knowledge of real estate, phone manner and compassion for customers is second to none. She is also a chip off the old block, as she has her father’s irresistible selling style. Haley is affectionately known around the office as “the best”.

To contact Haley Cervino, please click here.

ALEC JENMAN, one of Jenman Support’s up and coming stars. Alec dived into Jenman Support fresh out of high school and into his father’s domain, keen to learn as much as he can about real estate. After gaining some real estate knowledge from his Dad (Neil Jenman) Alec is currently honing his skills in marketing and administration. He is keen to follow in his “old Man’s ” foot steps in the real estate world.

Stay tuned….!

To contact Alec Jenman, please click here.

DEBBIE MATTHEWS has been the senior secretary to Neil and Reiden Jenman for more than ten years. Debbie is ‘famous’ with our team and our clients for both her courtesy and competency. It is well-known among our team and our regular clients: If you want to make absolutely certain that something gets done and done well, make sure you get hold of Debbie or, better still, put Debbie in charge.

To contact Debbie Matthews, please click here.

AUDREY PRUSACZIK worked at Telstra for many years before taking redundancy (smart Girl). She has worked with the Jenman family for over 5 years. Her gentle manner and pleasant personality make her the perfect first point contact for callers. If you call our office and Audrey takes your call you will most certainly be taken care of.

To contact Audrey Prusaczik, please click here.

PHILL BRANFORD. After 36 years as a senior engineer with Qantas, Phill retired. For about a week! He met the Jenman family in 2013 and began helping them in their personal and business matters – doing everything from home maintenance to stock control. At the start of 2019, Neil and Reiden were in need of a competent supervisor to help them manage the intricacies involved with the planned growth of Jenman Real Estate Support. Phill seemed the perfect person. As Neil said, “If he can keep jumbo jets in the air, he can help us to help more sellers with Jenman Support.” Neil Jenman proudly refers to Phill as “the boss”. Customers love Phill’s sincerity and commitment plus the fact that he comes from a non-real estate background, other than as a customer. He knows what customers need. He is “one of them”. Phill is a great asset.

To contact Phill Branford, please click here.

NICOLE THOMPSON (LAMBERT) is in charge of keeping strict control of our financial position. Like all our team, Nicky, openly admits that she loves her job and the help that she constantly sees us giving to delighted and appreciative consumers. In all the years that Neil has been in business, he has never had a person in charge of accounts who he trusts more than Nicole. Her strengths are her loyalty, her ability and that she gets along with everyone, whether they are her colleagues or clients. Nicole Lambert is a decent and dedicated young lady of whom we are all very proud.

To contact Nicole, please click here.

ALEXANDER ZHANG. After 6 long sweaty months working on the shop floor of JB HIFI, Alex was serving Nicole (Jenman Finance) and her sister in regards to purchasing a computer. After talking for about half an hour, Nicole returned back to the store to purchase some other goods that she needed for Neil when she offered Alex the opportunity to apply for a position he couldn’t resist.  Now, Alex is the Jenman Support IT guru and currently retires in a little room on the Jenman office block, smashing his fingers away at the computer helping solve issues that appear to come in waves everyday in the workplace.

To contact Alex, please click here.


What does it cost?

When you use Jenman Support to help you find and support an agent, the selected agent pays us a support fee from the agent’s standard fee for the sale of your property. One of our many happy sellers said it beautifully when she said: “Oh, I get it – the agents pay you to protect us from them. Wonderful!”


If you are a consumer, we hope you now understand how much we care about you and how committed we are about protecting your financial position when it comes to the price for your property. Please do us one small favour in return – care about us.

Here’s what we mean: Obviously, we need to pay our staff and our operating costs. The only reason we can offer this free service to you, as a consumer, is when you tell the agents that you want our support (we call this our Request To Support or RTS). You want us involved in your sale. If you go directly to the agent, we may get nothing, no matter how much work we have done for you or how much we have helped or saved you. So, please, just as we help you for nothing, it costs you nothing to give us your support in return and appreciation. To ensure that we can fund our free work for consumers, we suggest you say something such as this to the agent:

“We have been speaking with Jenman Support and they have offered to help us at no charge when we are selling. We have accepted their offer. So, if you wish to help us, we insist that Jenman must be involved. Please speak with Neil or one of his colleagues from now on about the sale of our home.”

Indeed, many agents now say, We speak with the Jenman Support people as if they were the owners because the owners won’t do anything without speaking with Jenman.

Many agents admit that having Jenman Support involved in the sale is the primary reason they are able to get the highest price for sellers. See statements from agents, by clicking here.

Your agent can get you the highest price for your home thanks to our help.

error: Content is protected !!